Fashion Nova Customer Service Phone Number (800) 866-0286, Email, Help Center (2022)

Fashion Nova Phone Numbers and Emails

Toll-Free Number:

  • (800) 866-0286

Customer Service:

  • (818) 238-0022

    Burbank, CA

  • (818) 347-6500

    Los Angeles, CA

  • (323) 628-7368

    Los Angeles, CA

  • (323) 888-1071

    Montebello, CA

  • (818) 341-4600

    Northridge, CA

  • (818) 891-3400

    Panorama City, CA

  • (213) 625-5900

Fashion Nova Emails:

Legal

Privacy Inquiries

info@fashionnova.com

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Fashion Nova Contact Information

Fashion Nova Website:

  • www.fashionnova.com

Fashion Nova Help Center:

  • Visit contact page

Corporate Office Address:

Fashion Nova, LLC

2801 E. 46th Street

Vernon, California 90058

United States

Other Info (opening hours):

Other Locations:

6600 Topanga Canyon Blvd,

SUITE 2012,

Los Angeles,

California 91303

1811 Montebello Town Center Dr,

Montebello,

California 90640

8401 Van Nuys Blvd,

Panorama City,

California 91402

201 E Magnolia Blvd,

Burbank,

California 91502

9301 Tampa Ave,

Northridge,

California 91324

(Video) 50 To 90 Off Fashion Nova Free Shipping Code || Free Shipping Coupon"DeviiiL Studio" deviiilstudio

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Customer Service Rating and Reviews

1.4 / 5

Bad

See all 18.4K reviews

Rhian J

Customer service portal

4.3

The customer service portal just refuses to work to generate a return. There are minimum ways to contact anyone for support beyond calling the store which doesnt deal with online purchases. Great...

Angela S Ltw

Product not received

(Video) Magento Imagine 2018 - Ronald Dod

1.0

Unable to reach anyone for customer service, email address is invalid and the help center on their website is not working.

Summary of Fashion Nova Customer Service Calls

140K TOTAL
CALLS

03:02 AVG CALL
DURATION

6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fashion Nova Customer Service?

Shipping and Delivery Question:

  • “Didn't get my online order”
  • “Never received order”
  • “I would like express shipping for my order”

Return/ Replace Question:

  • “Problem returning online”
  • “Return confirmation”
  • “Return order I never received credit for”

Request for Information Question:

  • “No order confirmation email”
  • “Asking questions”
  • “Want to know the status of my order”

Refund Question:

  • “Refund or reorder”
  • “Refunds”
  • “I can no longer long on to my old email and now not able to get my refund gift card . i need the gift card sent to new email”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I need to cancel the order”
  • “Need to Cancel my order”

Payments and Charges Question:

  • “I want to change my payment method”
  • “Promo code wasn't applied”
  • “Falsely charged”

Cards Question:

  • “I just made a purchase and it went through and didn't allow me to pay with my gift card. It took cash that I didn't want to use.”
  • “Gift card”
  • “I ordered 3 gift cards for $100.00 each was wondering if they will be mailed to me .Theey are Chriatmas Gifts.”

Product/ Service Question:

  • “I got my order and items are missing from my package”
  • “You guys messed up my order and got my package sent back so I need it sent to the right address this time”
  • “Damaged items in package”

Account Question:

  • “Missing balance in my gift card”
  • “My account”
  • “I want my money they took out my account”

Staff Question:

  • “To speak with customer service”
  • “Rerun my staff”
  • “Customer service”

Website/ Application Question:

  • “The site acted weird and ordered the same order 2 times. So I get every piece twice and have to pay double.”
  • “Item on the website”
  • “I wanted this emerald all nght jumper in its on Nova website in i order it in it want let my order go thru to put in my shoppong cart so i cam order the emerald color jumper”

Employment Question:

  • “Payroll”
  • “For my forms W2”
  • “Missing order #85310996 and i have contacted many times”

Other Question:

  • “Package”
  • “Wrong email”
  • “The material on my order rip before i tried it on”

About

Fashion Nova Return Policy

Fashion Nova's online returns portal can only be used to return items purchased online at www.fashionnova.com. All returns will be refunded via store credit in the form of an E-Gift Card code. The Customer will be responsible for covering the shipping costs to return The User's item(s). Items must be sent back within 30 days of the delivery date. Items must be unworn, unwashed, and have original tags attached. Fashion Nova is not liable for any return packages that may become lost or stolen in-transit. Please keep The Customer's proof of postage and/or return tracking number when shipping back The User's returns. All returns are refunded via store credit in the form of a Fashion Nova E-Gift Card. Items must be free of stains, makeup, deodorant, or wear. Bodysuits, swimwear, and undergarments are non-returnable. Beauty products, cosmetics, and accessories are non-returnable.

To read more: https://support.fashionnova.com/hc/en-us/articles/115000494892

Fashion Nova Delivery Policy

To read more: https://support.fashionnova.com/hc/en-us/articles/115000494752

Fashion Nova Terms of Service

This Agreement governs The User's use of the Website and The Customer's purchase of any products from Fashion Nova (the "Products"). The Website and Products are offered subject to The Customer's acceptance of these Terms and Conditions ("Terms" or "Agreement"). These Terms constitute a legally binding agreement between The Customer and Fashion Nova, and The Client should read them carefully. By agreeing to these Terms, The Customer also agree to the Fashion Nova Privacy Policy, Online Return Policy, Store Returns Policy and Shipping Policy, each of which is expressly incorporated by reference herein. THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVE THE CLIENT'S RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR IF THE USER OF COMPANY SERVICES OPT-OUT.

To read more: https://support.fashionnova.com/hc/en-us/articles/115000495752

Fashion Nova Privacy Policy

Fashion Nova, Inc., ("Fashion Nova," www.fashionnova.com" Fashion Nova" Company's) is committed to protecting both the personal as well as business information The Client of Fashion Nova share and/or store with Fashion Nova By using this website, The Client consent to this Privacy Policy, which applies to transactions and activities and data gathered through the Fashion Nova Website and interaction The Customer may have with its related Social Media accounts. Please review this Privacy Policy periodically as Website may revise it without notice. By visiting a website, the files are sent from The Client's browser to the site to allow the transfer of information. Fashion Nova protect direct access to The Customer's member account with a password. The Customer's personal information will be collected on a secure server using a coding system called Secure Socket Layer (SSL). The collected data is kept safe and The Company will do Fashion Nova's' best to provide a high level of security.

To read more: https://support.fashionnova.com/hc/en-us/articles/115000486391

Fashion Nova FAQ

To read more: https://support.fashionnova.com/hc/en-us

Top Fashion Nova Services

Shipping Service, Customer Care, Deal

Top Fashion Nova Products

Clothing, Jeans, Dress

Fashion Nova Pros and Cons

Pros: Nice clothes, Cute clothes, Nice styles, Cute clothes good prices, Love the styles and promos

Cons: Bad customer service, Not enough contact support, No customer service, Unable to deliver as promise, No one never answers the phone

Fashion Nova Customer Service Phone Number (800) 866-0286, Email, Help Center (1)

Fashion Nova is ranked 627 out of 3086 in Footwear and Clothing category

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FAQs

How fast does Fashion Nova respond to emails? ›

It may take up to 24-48 hours for us to respond as we're working on DMs in the order it was received. An agent is currently working on your DM and will be with you soon!

Does Fashion Nova have an email? ›

You can submit such a request by sending an email to info@fashionnova.com with “Shine the Light” in the subject line.

How do I get my money back from Fashion Nova? ›

The majority of returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label option in our Returns Portal below!

How do I dispute something on Fashion Nova? ›

If a Dispute arises under this Agreement, you agree to contact us at legal@fashionnova.com (email). Before formally submitting a Dispute to arbitration, you and Fashion Nova may choose to informally resolve the Dispute.

How long does Fashion Nova take to process? ›

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process.

Who is the owner of Fashion Nova? ›

Is Fashion Nova trustworthy? ›

Fashion Nova has a consumer rating of 4 stars from 14,169 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and fast delivery.

How do I stop getting Fashion Nova emails? ›

Here is how to do it:
  1. Go to FashionNova.com and log into your account.
  2. Go to your Profile settings.
  3. Go to Notifications.
  4. Update your email preferences by switching the toggle On/Off.

Why can't I cancel my Fashion Nova order? ›

Yes, you can cancel your orders before they are shipped. There is no hour limitation to do so. But once they are shipped, you cannot cancel your orders online. But you can refuse to collect the package, and they will cancel it.

How do I return an online order? ›

Most businesses with an online store have a return policy in place.
...
  1. Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ...
  2. Keep the original packaging. ...
  3. Take photos of any damage or defects. ...
  4. Start the return process ASAP.

What does it mean when your order is refunded? ›

When you refund an order, you send payment back to the customer. You can refund an entire order or only part of an order. You can also refund an order without creating a return, but you can't create a return after a refund has been issued. In some circumstances, you can cancel an order and issue a refund.

What is store credit? ›

a piece of paper given by a store when you return something you do not want, that allows you to buy other goods of the same value.

How do I delete my Fashion Nova account? ›

How to Delete Fashion Nova Account by Yourself
  1. Open the official Fashion Nova website, then log in to your account.
  2. Click on your account page or profile.
  3. Tap the "Subscriptions" or "Billings" tab or other similar alternatives.
  4. You will find a list of options, including "Cancel your subscription."

What is the return address for Fashion Nova? ›

Send the package to Fashion Nova's Returns department.

Address the box or envelope to Fashion Nova Returns at 3571 Seville Ave, Vernon, CA 90058 USA. You are responsible for all shipping charges unless the item was damaged or incorrect and properly reported to Fashion Nova.

How long is express shipping Fashion Nova? ›

After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

Why is my order unfulfilled? ›

"Unfulfilled" means that it hasn't shipped yet. Once your order is shipped, you'll receive a confirmation email that includes a tracking number, and your order status will change to "Fulfilled."

Where is fashion Nova based? ›

Fashion Nova is a fast-fashion brand based in Los Angeles. While the company manages five brick-and-mortar stores, the business is largely based on social media-bolstered e-commerce sales.

How long is standard shipping? ›

Standard shipping is also known as economy, ground, or regular shipping. With domestic US couriers, these services are delivered in 3-5 business days because they arrive via ground.

Do the Kardashians wear Fashion Nova? ›

The Kardashian and Jenner sisters work with legacy brands like Estée Lauder, Calvin Klein, and Adidas, but Kourtney, Khloé, and Kylie have all been paid to wear Fashion Nova, and Kim has said openly that she shops at Zara and H&M.

Do celebrities wear Fashion Nova? ›

The value of Fashion Nova's social media exposure is more than that of H&M and Zara combined. Partners with more than 3,000 high-profile celebrities and top Instagram influencers like Kylie Jenner, Cardi B, Khloé Kardashian, Kourtney Kardashian and Amber Rose.

Who is rich from Fashion Nova? ›

Real Time Net Worth

Richard Saghian is the founder and CEO of fast fashion company Fashion Nova, which has over $1 billion in annual sales. The son of Iranian immigrants, he started the company in 2006 after dropping out of college.

Is Fashion Nova still in business? ›

Fashion Nova is an American fast fashion retail company. The company primarily operates online, but it also has five brick-and-mortar locations.
...
Fashion Nova.
TypeStore
Number of employees600
Websitewww.fashionnova.com
8 more rows

How fast is fast fashion? ›

It was coined by the New York Times to describe Zara's mission to take only 15 days for a garment to go from the design stage to being sold in stores. Other big names in fast fashion today include UNIQLO, GAP, Primark, and TopShop.

Is Shein a reputable brand? ›

Shein is a reputable online retailer. If you're shopping from the US they have a great return policy (free return shipping on the first return package from your order within 30 days). Shein is one of the fastest growing online retailers (making the front page of the Wall Street Journal in summer 2021).

How many followers do you need to be a Fashion Nova ambassador? ›

You should love the products sold by the company and should have a strong social media presence. To get paid by Fashion Nova, you have to have at least 10,000 followers on Instagram.

How do I change my address on Fashion Nova? ›

Please check and ensure that your correct address is listed on your Fashion Nova account. You can navigate there by clicking or hovering over your account and then clicking MY INFO. Once you are on that page, scroll down to ADDRESSES and make sure to make corrections to existing addresses and/or delete old addresses.

Can I cancel a return on Fashion Nova? ›

Fashion Nova doesn't allow any cancellations or alteration of orders after placement. However, the company encourages you to return the item within 30 days after delivery. All returns are processed for up to seven days, and refunds are made through store credit in the form of a fashion Nova gift card.

How do I get a refund not received? ›

File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors.

How do I mail a return? ›

How to Return Mail - YouTube

What is the best excuse to return an item? ›

The Top 7 Reasons Why Customer Returns Happen
  • #1 | The Customer Bought the Wrong Item.
  • #2 | The Product is No Longer Needed.
  • #3 | The Product Didn't Match the Description.
  • #4 | A Gift Purchase Was Incorrect.
  • #5 | The Product Was Damaged Upon Arrival.
  • #6 | The Merchant Shipped the Wrong Item.
3 Mar 2022

Can a refund be Cancelled? ›

No, refunds cannot be cancelled.

What to do if a company owes you a refund? ›

Company Won't Give You a Refund? Here's How to Get Your Money Back
  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.

What do I do if my package is not delivered? ›

How to Start Your Search
  1. Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
  2. Complete a Help Request Form. ...
  3. Submit a Missing Mail Search Request.

Does applying for a credit card hurt your credit? ›

Applying for credit cards can damage your credit scores. Just a single application may shave a few points off your score. But multiple applications for cards in a short span could suggest you are a riskier borrower than someone who applies less often.

What credit score do you need to get a store credit card? ›

A store credit card is a credit card that can only be used to make purchases from one retailer or a group of related retailers. Store credit cards typically have $0 annual fees and are available to people with credit scores of 640+, making them great for building credit at a low cost. …

Can you expire store credit? ›

In California, for example, it's against the law for store gift certificates and gift cards to have an expiration date or dormancy fees (except under certain circumstances), and if the balance on the card is less than $10, you can redeem it for cash.

Does Fashion Nova do free shipping? ›

Fashion Nova offers three different shipping speeds: Standard shipping is free for orders $75 and $4.99 for orders under $75. Standard shipping takes an estimated 3 to 5 business days.

Does Shein overnight? ›

Shein takes 6-7 working days for standard shipping and 2-3 working days for express shipping. When you place an order at Shein online marketplace, it takes 1-3 business days to process and they try to ship as soon as your order.

How long does express shipping take? ›

Priority Mail Express® provides next-day to 2–day delivery service by 6 PM with a money–back guarantee1. You get competitive prices and fast delivery every day, all year, with limited exceptions, to most U.S. addresses and PO Boxes3.

What does TBD mean on fashion Nova? ›

All orders placed online will display shipping and handling as TBD (to be determined) since freight is determined by the weight and distance and is calculated at the time of shipping.

Is fashion Nova trustworthy? ›

Fashion Nova has a consumer rating of 4 stars from 14,169 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and fast delivery.

Does fashion nova standard shipping come fast? ›

Ans: If you are ordering from Fashion Nova using the standard shipping option, you can expect your product to be delivered within 4 to 10 business days. The time mentioned in the standard delivery option is 12 to 15 days.

Does Shein overnight? ›

Shein takes 6-7 working days for standard shipping and 2-3 working days for express shipping. When you place an order at Shein online marketplace, it takes 1-3 business days to process and they try to ship as soon as your order.

How long does a Forever 21 package take? ›

Estimated shipping time is 2-7 business days. Standard shipping is available for select countries. Estimated shipping time is 4-10 business days.

Is Fashion Nova still in business? ›

Fashion Nova is an American fast fashion retail company. The company primarily operates online, but it also has five brick-and-mortar locations.
...
Fashion Nova.
TypeStore
Number of employees600
Websitewww.fashionnova.com
8 more rows

How fast is fast fashion? ›

It was coined by the New York Times to describe Zara's mission to take only 15 days for a garment to go from the design stage to being sold in stores. Other big names in fast fashion today include UNIQLO, GAP, Primark, and TopShop.

Is Shein a reputable brand? ›

Shein is a reputable online retailer. If you're shopping from the US they have a great return policy (free return shipping on the first return package from your order within 30 days). Shein is one of the fastest growing online retailers (making the front page of the Wall Street Journal in summer 2021).

How long is standard shipping? ›

Standard shipping is also known as economy, ground, or regular shipping. With domestic US couriers, these services are delivered in 3-5 business days because they arrive via ground.

How long does express shipping take? ›

Priority Mail Express® provides next-day to 2–day delivery service by 6 PM with a money–back guarantee1. You get competitive prices and fast delivery every day, all year, with limited exceptions, to most U.S. addresses and PO Boxes3.

What does TBD mean on fashion Nova? ›

All orders placed online will display shipping and handling as TBD (to be determined) since freight is determined by the weight and distance and is calculated at the time of shipping.

Where does Shein get their clothes from? ›

Currently the company is not involved in clothing design and manufacturing, and instead obtains its products from the wholesale clothing market in Guangzhou. Based in China and shipping across 220 countries, Shein is the world's largest fashion retailer, as of 2022.

Does Shein run small? ›

1) Check the Sizing Measurements

In my experience, clothes from Shein run small. While this isn't true across the board, 90% of the time I have found this to be the case. This is why checking the sizing is important. When you hover over a certain size on the page of the item you're interested in, measurements come up.

Does Shein deliver to your door? ›

This will vary depending on the timing of when the order is placed as well as the company handling your package. One should also bear in mind that there could be delays with clearing customs which impact delivery timelines. Delivery will be done to your doorstep, to the address specified when you placed your order.

Is ship to store faster? ›

Ship to store is within a day the same speed as ship to home. The advantage of ship to store is you don't have to worry about missing the delivery and having to wait another day for it.

What does Order Status new mean? ›

New Order: The order has been received and is queued for processing.

Can I return Forever 21 after 30 days? ›

Please return items and place a new order. Refunds or Exchanges are allowed within 30 days from the date of purchase or from the date the item was shipped if the purchase was made online. All In-store purchase returns must have the original receipt. Must present the Invoice Order for All online purchase Returns.

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